header services logo masthead
The Exclusive Magazine for the Building Service Contracting Industry Since 1981

Over the past decade or more, we have heard the word “outsourcing” used quite a bit. It often refers to the outsourcing of work from North American factories, for instance, to factories in other parts of the world.

Diversification: Mow Lawns, More Money

Adding on landscaping services to your existing business model as a BSC can be a low-cost endeavor that diversifies what you can offer your clients. Landscaping services can encompass a whole host of additional tasks you can complete to enhance your business and your clients' experiences with you. With the bar for entry set at a relatively low-cost, the options for what you can do with this service in your BSC are numerous.

Tackling Technology

Janitorial Consultant Tony Maione is keeping his finger on the technological pulse of the BSC industry. As technology advances, new ways to solve industry-related problems such as workforce management, employee satisfaction and retention, client payment, on-site inspections and communication between team members is developing.

Call It A Come Back

Michael Hansen, operations manager at Mark’s Cleaning Service in Medina, Ohio, understands the dangers of complacency in the BSC arena. As an operations manager for 18 years, Hansen has an insider’s perspective as to what happens when a BSC is in need of a comeback. “We all thought we were doing pretty well, but if we looked back at several years of what we were doing revenuewise we were vacillating,” Hansen said.

Determine & Decide How to Find (and keep) Your Clients

Many years ago, a cleaning contractor built his business by just parking his car and calling on every office and building manager up and down the street. It did not matter whether the firm was a bank, a school, an office building, or, in at least two cases, a mortuary. This strategy worked and he picked up new clients, but over time he realized that most of the companies that hired him were architectural firms.

When The Occupational Safety and Health Administration (OSHA) issued its final rule, “Improve Tracking of Workplace Injuries and Illnesses,” on Jan. 1, it addressed injury-based incentive programs as part of safety program management in addition to affirming the statutory prohibition on retaliating against employees for reporting work-related injuries with the following advice:

The Wild West a Look At Recent BSC News and Industry Hot topics from America's Most Diverse Region

From hot deserts and dry valleys to mild climates and mountainous terrain, providing janitorial services in the western U.S. comes with its own set of unique challenges. With clients’ needs vastly dependent on their location, this edition of SERVICES takes a look at some of the issues affecting BSCs in the west including: technological development, outsourcing, marketing, OSHA updates and tips on how to add lawn care and landscaping services to your existing business model.