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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
Keep Proactive to Keep Your Customers

It should come as no surprise to a building service contractor that client retention is always the most important part of business. It should also be no secret that keeping a customer is more profitable than getting a new customer.

Should You Fire Some of Your Customers?

Saying goodbye to problem or unprofitable clients is often a smart move, regardless of the economic environment.

Marketing Your Business in Tough Times

Many things change: economies, competition, customers’ needs and desires. What does remain constant is that the best way to generate new business, especially in a tough economy, is to service your existing customers well.

Pearson International Airport: Exemplifying Hurley's Holistic Approach to Service

Hurley’s powerful combination of customer service, disaster preparedness and environmental responsibility comes together in the form of a successful 17-year relationship with Toronto’s Pearson International Airport.

The Family Limited Partnership

An FLP is an estate planning device that allows the general partner to fund the device, transfer value to heirs, keep general control over the assets and utilize various other strategies to reduce gift and estate taxes.

BSCs and Unionization

In my 28 years of spearheading defenses to union organizing, I came to learn that employees never vote for unions; they vote against management.

One Long Night

We were asked to assist with the conversion of Charter One Bank, which was acquired by Citizens Bank, itself part of the Royal Bank Scotland. We were the only contractor expected to convert locations in two states in one night with no misses.

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