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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
Tuesday, 12 November 2013 10:53

7 Ways to Master the Art of Customer Follow Up

According to Harvard Business Review, the biggest complaint that customers have when dealing with any business is poor follow up. Fifty six percent complain that they need to re-explain their issue when calling back. Sixty two percent report having to repeatedly contact the company to get their issues resolved.

Tuesday, 12 November 2013 10:51

How to Raise Money for Your Business

Whether you've been in business one week or five years, an infusion of funds is always welcome. But what type of financing is best for your business? There are so many factors to consider--from the stage of your business to how much it'll cost to get the money--that just choosing a path to follow can be overwhelming.

Dealing with Online Reviews of Your Company: Protecting Your Brand’s Reputation in Social Media

While a large number of industries have embraced social media and use it daily, many professional cleaning companies are still struggling to implement the new technology or even understand how it impacts their businesses.

Developing a Successful  Sustainable Cleaning Program: Strategies for Creating an Eco-Conscious Organization

Maximizing sustainability has become a primary objective of facility maintenance programs in recent years—and for good reason. Sustainable products and techniques make sense for the environment and for business.

Night and Day: The Ups and Downs of Day Cleaning

Day cleaning has become very popular in recent years, and the stereotypical image of the solitary janitor mopping down a long, dark hallway may soon be a thing of the past. Making the switch from a nightly cleaning service has many potential benefits, but as with any major change, there will be some bumps in the road that you should prepare for.

Experienced building service contractors (BSCs) are well aware of all the changes that have occurred when it comes to selecting professional cleaning products, tools, and equipment. At one time, the only option for buying professional cleaning chemicals, commercial vacuum cleaners, and other tools and equipment was to shop at a local facility maintenance (FM) distributorship.

A Different Slant on Benchmarking: Don’t Forget to Examine Your Own Operations

In our industry today, we hear a lot about benchmarking. I have attended several conferences, where people asked me questions like, “Who are you benchmarking with?” and “What are you benchmarking?” My company performed benchmarking and learned a great deal from it.

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