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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
Night and Day: The Ups and Downs of Day Cleaning

Day cleaning has become very popular in recent years, and the stereotypical image of the solitary janitor mopping down a long, dark hallway may soon be a thing of the past. Making the switch from a nightly cleaning service has many potential benefits, but as with any major change, there will be some bumps in the road that you should prepare for.

Experienced building service contractors (BSCs) are well aware of all the changes that have occurred when it comes to selecting professional cleaning products, tools, and equipment. At one time, the only option for buying professional cleaning chemicals, commercial vacuum cleaners, and other tools and equipment was to shop at a local facility maintenance (FM) distributorship.

A Different Slant on Benchmarking: Don’t Forget to Examine Your Own Operations

In our industry today, we hear a lot about benchmarking. I have attended several conferences, where people asked me questions like, “Who are you benchmarking with?” and “What are you benchmarking?” My company performed benchmarking and learned a great deal from it.

Separating Emotion from Prudence When Valuing Your Business: Why This Balancing Act Can Make or Break Your Ability to Gain and Preserve Wealth


A few years back, I heard an interesting quote related to my line of work as a merger and acquisition advisor, and it has stuck with me, perhaps more than any other. First, some context: I was in a closing involving the sale of a client’s business. The client, by all accounts, was a very successful businessperson that had started, built, and sold numerous businesses.


Guestimates Don’t Work Anymore: Using Workloading to Create Better Bids

The late 1970s and early 1980s saw the birth of what soon became a phenomenon in the professional cleaning industry: the janitorial broker. A janitorial broker is someone who bids on the cleaning needs of all kinds of properties, from restaurants and schools to commercial office buildings, with the goal of securing the contract for cleaning these facilities.


Using Technology to Enhance Training: Effectively Reaching Today’s Diverse Workforce

Last year, I wrote the article “Effective Training of Today’s Diverse Workforce” for SERVICES, and it included numerous examples of how technology can improve training. Since this is the 2013 technology issue, this article will update some of the changes I have witnessed since that article first appeared.

The Affordable Care Act: More Time for the Employer Mandate

In July, the Department of the Treasury used its administrative authority to grant employers an additional year to implement key elements of the Affordable Care Act (ACA) employer mandate. Essentially, the mandate stipulated that employers of 50 or more full-time equivalent employees must offer affordable health care coverage to full-time employees or pay a penalty.

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