The success of a business is defined by the strength of its management team. Because typical building service companies have a bottom-heavy business model—a concentration of unskilled labor delivering service at the bottom of the organization and a few managers at the top—it is even more critical for leadership to be well skilled.

It is important to remember that people are not your most important asset—the right people are. When defining the quality of a potential new employee, knowledge, attitude and whether they are a good cultural fit for your company is vital.

Did you know that the average turnover rate in the janitorial industry is approximately 250 percent? Turnover is not only very costly, but it creates inconsistency that can translate to loss of clients. There are several ways that you can attract good employees and, most importantly, keep them.