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The Exclusive Magazine for the Building Service Contracting Industry Since 1981

Human Resources

Goals, Objectives, and Accountability: Key Ingredients to Employee Performance

I often speak of the “three evils” of hiring a new employee—the selection process, training process and last, but not least, the responsibility and accountability process. Fundamentally, besides typical poor hiring decisions/promotions and a lack of concise training, the biggest flaw we notice in the hiring process is the failure of companies to develop goals and objectives.

Hiring the Right Person

Hiring the right person to fill a position within your company is probably one of the toughest business decisions a building service contractor can make. Hiring the wrong person can be a costly mistake that can adversely affect your bottom line. This is especially true when hiring an operations manager or another management position.

Be a Magnetic Employer: How to Attract and Keep Employees

As cleaning business owners and managers, we want to attract dependable, productive and motivated employees. But too often we waste time, money and energy hiring a “warm body” instead of figuring out how to use our own company’s magnetism to attract the right people.

Avoiding Labor Litigation Building Service Contractors Face New Priorities

With increasing frequency, clients are inviting me to meetings at which their legal team is present. These distributed workforce employers, often building service contractors, are facing a growing number of IRS audits and legal threats from class action lawsuits, unions, and the states.