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Do Clients Care About Sustainable Business Practices?

The Canadian company, Scandinavian Building Services has continually evolved and never stagnated in the betterment of processes. One recent sector they have discovered opportunity has been in servicing sports and entertainment and that is due in large part to the detail oriented nature of the work and the high quality culture Scandinavian upholds.

How To: Improve the Customer Experience

Henry Ford said, “It is not the employer who pays the wages. Employers only handle the money. It is the CUSTOMER who pays the wages.” Studies show that twenty-six percent of companies have a strategy in place to improve customer experience, and just a two percent increase in customer retention has the same effect as decreasing costs by ten percent. Are you putting the customer’s need at the heart of all you do?
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Who Cares About Your Green Cleaning Certifications?

Green cleaning, sustainability and certifications are here to stay and customers want better, greener options. Multiple studies have demonstrated that correct green cleaning not only improves the environment but also can reduce health issues from asthma to serious cancers. It is important that you research the different certifications and choose the one that best fits your particular needs.

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I Know We Just Met, But Would You Like to Get Married?

Some business owners expect their prospects to buy from them almost immediately after their first introduction to the business. It’s kind of like asking someone to marry you after the first date. It’s not enough to have people know you. You have to intentionally create the content, tools, and experiences that guide them towards liking, trusting, and eventually buying from your company.

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The Growth of Standards and Certification in Commercial Cleaning

Customers want cleaning contractors to adhere to certain standards and criteria so that they know what to expect. They are no longer interested in hoping for the best when hiring a new cleaning company. This means commercial cleaning professionals need to give serious consideration to the certification programs now available to the professional cleaning industry.Read More


 

May / June 2016

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