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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
PRODUCT FOCUS: A High-Tech, Green Future for BSCs

While the stagnant economy has garnered lots of attention lately, two other issues—technology and the green movement—have also transformed the janitorial business over the past few years.

Sales management is a discipline that can be as tough as—if not tougher than—a contact sport like football. As an owner or manager, you’re like a quarterback whose responsibility is not only to come up with the game plan, but also to ensure that it’s executed.

There is a strong connection between a person’s level of fear and their potential to succeed. Unfortunately, fear is systemic in many of today’s workplaces. Indeed, many work environments are managed through philosophies based on fear and anger.

Monday, 20 August 2012 15:38

Newswire Testimonial from Tom Thompson

Newswire Testimonial from Tom Thompson

The article "The New Healthcare System" I received via email from Services Magazine Newswire on 8-7-12 was very informative and helpful! Also, the July/August issue was the most informative and beneficial issue I have read in the 10 years I have been a member.

With all of the new forms of social media available—including many websites that allow consumers to offer direct feedback on a company’s products and services—word-of-mouth marketing is more important than ever. For this reason, improving your customer service can be a great way to not only to retain your current customers, but also win over new business.

When was the last time you updated your employee handbook? Employee handbooks are a valuable tool in the human-resource management of any company, but years often go by without anyone checking to see if the content is up-to-date. Recent employment law changes may have invalidated sections of your handbook, and new employment situations might not be covered at all. Review these 10 areas in your employee handbook to make sure that your company is safe.
Monday, 20 August 2012 12:48

Is Your Leadership Showing?

You are the leader of your company. But do you look and act like a true leader? This list of the top-five leadership qualities discusses how to become the kind of boss that inspires employees to give their all on the job.

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