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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
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The Wild West
A look at recent BSC news and industry hot topics from America's most diverse region

With all of the new forms of social media available—including many websites that allow consumers to offer direct feedback on a company’s products and services—word-of-mouth marketing is more important than ever. For this reason, improving your customer service can be a great way to not only to retain your current customers, but also win over new business.

When was the last time you updated your employee handbook? Employee handbooks are a valuable tool in the human-resource management of any company, but years often go by without anyone checking to see if the content is up-to-date. Recent employment law changes may have invalidated sections of your handbook, and new employment situations might not be covered at all. Review these 10 areas in your employee handbook to make sure that your company is safe.
Monday, 20 August 2012 12:48

Is Your Leadership Showing?

You are the leader of your company. But do you look and act like a true leader? This list of the top-five leadership qualities discusses how to become the kind of boss that inspires employees to give their all on the job.

(Adequately) Preparing for a Sale

Even if selling your business is the furthest thing from your mind, you absolutely should have a plan in place to sell. Yet most business owners for which selling their business isn’t presently top of mind, like within the next year or so, don’t have a plan for their exit.

Do you ever feel like you’re constantly working, but not even making a dent in your workload? Are insignificant or routine tasks, such as email, keeping you from...
Monday, 06 August 2012 15:54

9 HR Mistakes Likely to Get You Sued

If you’re business is prone to making HR mistakes—even minor ones—you’re likely to not only end up with poor employees, but some of these errors can also lead to lawsuits. Here are nine common HR mistakes...
Monday, 06 August 2012 15:48

Time to Fix Your Marketing Strategy

In today’s digital age, too many businesses rush to implement the latest web-based marketing tools without analyzing whether or not these technologies are actually useful for their particular company. However...
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