Say the word “audit” and people tend to scatter like a bunch of marbles. The audit does not have a very positive reputation to begin with, so most people would certainly not associate audits with anything as beneficial as sustainability.
It should come as no surprise to a building service contractor that client retention is always the most important part of business. It should also be no secret that keeping a customer is more profitable than getting a new customer.
Many things change: economies, competition, customers’ needs and desires. What does remain constant is that the best way to generate new business, especially in a tough economy, is to service your existing customers well.
Hurley’s powerful combination of customer service, disaster preparedness and environmental responsibility comes together in the form of a successful 17-year relationship with Toronto’s Pearson International Airport.