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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
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Drying Out The South
How to deal with cleaning up after a major hurricane
Using Waste Audits to Increase Sustainability and Revenue

Say the word “audit” and people tend to scatter like a bunch of marbles. The audit does not have a very positive reputation to begin with, so most people would certainly not associate audits with anything as beneficial as sustainability.

Where's the Money? Carpet and Upholstery Cleaning Can Boost Revenue

Carpet and upholstery cleaning can provide many possibilities for added revenue, and offering an array of quality services may increase a BSC’s appeal.

So You're Stuck: Dealing with Challenges in Business

Everyone who runs a business gets stuck from time to time. The question is, "What are you going to do about it?"

Keep Proactive to Keep Your Customers

It should come as no surprise to a building service contractor that client retention is always the most important part of business. It should also be no secret that keeping a customer is more profitable than getting a new customer.

Should You Fire Some of Your Customers?

Saying goodbye to problem or unprofitable clients is often a smart move, regardless of the economic environment.

Marketing Your Business in Tough Times

Many things change: economies, competition, customers’ needs and desires. What does remain constant is that the best way to generate new business, especially in a tough economy, is to service your existing customers well.

Pearson International Airport: Exemplifying Hurley's Holistic Approach to Service

Hurley’s powerful combination of customer service, disaster preparedness and environmental responsibility comes together in the form of a successful 17-year relationship with Toronto’s Pearson International Airport.

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