Janitorial Consultant Tony Maione is keeping his finger on the technological pulse of the BSC industry. As technology advances, new ways to solve industry-related problems such as workforce management, employee satisfaction and retention, client payment, on-site inspections and communication between team members is developing.
Michael Hansen, operations manager at Mark’s Cleaning Service in Medina, Ohio, understands the dangers of complacency in the BSC arena. As an operations manager for 18 years, Hansen has an insider’s perspective as to what happens when a BSC is in need of a comeback. “We all thought we were doing pretty well, but if we looked back at several years of what we were doing revenuewise we were vacillating,” Hansen said.
Many years ago, a cleaning contractor built his business by just parking his car and calling on every office and building manager up and down the street. It did not matter whether the firm was a bank, a school, an office building, or, in at least two cases, a mortuary. This strategy worked and he picked up new clients, but over time he realized that most of the companies that hired him were architectural firms.
When The Occupational Safety and Health Administration (OSHA) issued its final rule, “Improve Tracking of Workplace Injuries and Illnesses,” on Jan. 1, it addressed injury-based incentive programs as part of safety program management in addition to affirming the statutory prohibition on retaliating against employees for reporting work-related injuries with the following advice:
From hot deserts and dry valleys to mild climates and mountainous terrain, providing janitorial services in the western U.S. comes with its own set of unique challenges. With clients’ needs vastly dependent on their location, this edition of SERVICES takes a look at some of the issues affecting BSCs in the west including: technological development, outsourcing, marketing, OSHA updates and tips on how to add lawn care and landscaping services to your existing business model.
Francisco Rodriguez has been jailed at the Suffolk County House of Corrections after being detained by ICE on July 13. Dozens of people have gathered at the jail to protest his detainment. Rodriguez belonged to the SEIU as a janitor at MIT.Services