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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
Dealing with Online Reviews of Your Company: Protecting Your Brand’s Reputation in Social Media

While a large number of industries have embraced social media and use it daily, many professional cleaning companies are still struggling to implement the new technology or even understand how it impacts their businesses.

Published in Nov/Dec 2013
Guestimates Don’t Work Anymore: Using Workloading to Create Better Bids

The late 1970s and early 1980s saw the birth of what soon became a phenomenon in the professional cleaning industry: the janitorial broker. A janitorial broker is someone who bids on the cleaning needs of all kinds of properties, from restaurants and schools to commercial office buildings, with the goal of securing the contract for cleaning these facilities.

 

Published in Nov/Dec 2013
Using Technology to Enhance Training: Effectively Reaching Today’s Diverse Workforce

Last year, I wrote the article “Effective Training of Today’s Diverse Workforce” for SERVICES, and it included numerous examples of how technology can improve training. Since this is the 2013 technology issue, this article will update some of the changes I have witnessed since that article first appeared.

Published in Sep/Oct 2013
Tuesday, 03 September 2013 09:31

The Cloud: Your New Management Partner

The Cloud: Your New Management Partner

Sometimes it seems like the pace and demands of life increase by the day. We work longer hours, shoulder heavier burdens, multitask, and try to get more done in less time with fewer resources. While these challenges apply to almost all market sectors, in our current economic environment the facility services industry has been hit exceptionally hard.

Published in Sep/Oct 2013
Dashboards, Color Codes, and Custodians: BSCs on the Frontline of Sustainability

One of the most common types of dashboards now in use, and the type many building service contractors are most likely to encounter working with their clients, are called sustainability dashboards. These dashboards are designed to measure, monitor, and report on the key performance indicators (KPIs) for a facility.

Published in Sep/Oct 2013
Seize the Moment: Marketing Your Company Using Google’s ZMOT Strategy

Google's Zero Moment of Truth (ZMOT) is when a potential buyer picks up his or her laptop, smartphone, desktop computer, or tablet and starts searching for products and services. They educate themselves about their various options, which companies offer those options, and which business is most informative in their purchase decision.

Published in Sep/Oct 2013
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