A little more than four years ago when I was hired to start Gatekeeper Maintenance, a full-service commercial maintenance company, our president made a profound statement. He said something along the lines of, “A few years from now we may not be doing the same type of work that we are doing now, and it will be interesting to see what new doors open for us.”
Day cleaning, which usually refers to cleaning that is performed while building occupants are still using or working in a facility, is certainly not new. Some of us may not have taken notice of it, but large public facilities such as airports, convention centers, megahotels and other locations have been cleaned during the day—when scores of people are using the facilities—for decades.
Almost every successful building service company will at some point reach that fork in the road where it must decide whether to open a branch office location. While many forces may lead to this predicament, the one that generally pushes us to make this move is that never-ending drive to capture opportunity.
What's the best way for a building services contractor to view the current economic downturn? According to Armando Rodriguez, CEO and president of A&A Maintenance’s New York branch office, “A business owner must always stay optimistic. He must view tough times like these as the glass being half full, not half empty.”
As building service contractors, we have the great privilege of being able to expand our business into a variety of new services. The opportunity for BSCs to grow and diversify is limitless. Commercial buildings is an excellent arena for a service business to make itself an invaluable asset to the facilities it services.
One of the many challenges every firm faces in slower economic times is knowing what the appropriate response should be to stagnant sales. In some instances the correct action is to do nothing and simply wait for the economy to improve, as it always does eventually. In other cases, serious reductions in expenses may be required.