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The Exclusive Magazine for the Building Service Contracting Industry Since 1981

When it comes to predicting and preventing future problems, studies show that many business owners have an unrealistic sense of optimism. This article identifies four common factors that lead to this false notion of security and lays out methods for more realistic and effective risk management.

When businesses attempt to implement new technology, reports show that roughly one out of every three IT projects fail due to high-cost variance and missed deadlines. Learn how to make your company’s next big IT project succeed by improving your business’ resource management.

As a manager, you are charged with the challenging task of managing other people while simultaneously managing yourself. Despite the inherently difficult and often-frustrating nature of such a job, there are several quick and easy ways to make your management duties less burdensome.

Newswire Testimonial from Tom Thompson

The article "The New Healthcare System" I received via email from Services Magazine Newswire on 8-7-12 was very informative and helpful! Also, the July/August issue was the most informative and beneficial issue I have read in the 10 years I have been a member.

With all of the new forms of social media available—including many websites that allow consumers to offer direct feedback on a company’s products and services—word-of-mouth marketing is more important than ever. For this reason, improving your customer service can be a great way to not only to retain your current customers, but also win over new business.

When was the last time you updated your employee handbook? Employee handbooks are a valuable tool in the human-resource management of any company, but years often go by without anyone checking to see if the content is up-to-date. Recent employment law changes may have invalidated sections of your handbook, and new employment situations might not be covered at all. Review these 10 areas in your employee handbook to make sure that your company is safe.

You are the leader of your company. But do you look and act like a true leader? This list of the top-five leadership qualities discusses how to become the kind of boss that inspires employees to give their all on the job.

Do you ever feel like you’re constantly working, but not even making a dent in your workload? Are insignificant or routine tasks, such as email, keeping you from...
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