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The Exclusive Magazine for the Building Service Contracting Industry Since 1981
Tuesday, 12 November 2013 10:53

7 Ways to Master the Art of Customer Follow Up

According to Harvard Business Review, the biggest complaint that customers have when dealing with any business is poor follow up. Fifty six percent complain that they need to re-explain their issue when calling back. Sixty two percent report having to repeatedly contact the company to get their issues resolved.

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