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The Exclusive Magazine for the Building Service Contracting Industry Since 1981

The success of a business is defined by the strength of its management team. Because typical building service companies have a bottom-heavy business model—a concentration of unskilled labor delivering service at the bottom of the organization and a few managers at the top—it is even more critical for leadership to be well skilled.

Published in Sep/Oct 2012

Sales management is a discipline that can be as tough as—if not tougher than—a contact sport like football. As an owner or manager, you’re like a quarterback whose responsibility is not only to come up with the game plan, but also to ensure that it’s executed.

Published in Jul/Aug 2012

There is a strong connection between a person’s level of fear and their potential to succeed. Unfortunately, fear is systemic in many of today’s workplaces. Indeed, many work environments are managed through philosophies based on fear and anger.

Published in Jul/Aug 2012

It is important to remember that people are not your most important asset—the right people are. When defining the quality of a potential new employee, knowledge, attitude and whether they are a good cultural fit for your company is vital.

Published in Business

Many times in business—much like in lifea person’s perspective determines their morale or attitude more than any actual situation does.

Published in Jan/Feb 2012

Did you know that the average turnover rate in the janitorial industry is approximately 250 percent? Turnover is not only very costly, but it creates inconsistency that can translate to loss of clients. There are several ways that you can attract good employees and, most importantly, keep them.

Published in Nov/Dec 2011
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